GeoTag Warranty Policy

Updated: 17th July 2026

Warranty Coverage

TAZAAR warrants that each GeoTag device will be free from defects in materials and workmanship under normal use for the duration of the applicable warranty period as set out below.

Warranty Period

TAZAAR provides a 1 year warranty on all GeoTag devices from the date of delivery, in line with industry standards for lithium battery powered devices. Warranty coverage is only valid while the associated TAZAAR subscription contract remains active.

What Is Covered

During the warranty period, TAZAAR will, at its discretion, repair or replace any GeoTag device that:

• Exhibits a manufacturing defect or fault in materials

• Fails to perform its core tracking and connectivity functions under normal operating conditions

• Is found to be non-conforming at the time of delivery

Repair or replacement will be provided at no additional charge to the customer. Where a like-for-like replacement device is not available, TAZAAR reserves the right to substitute a device of equivalent specification.

What is not Covered

This warranty does not cover:

• Damage caused by accident, misuse, abuse, or negligence

• Damage resulting from unauthorised modification, repair, or tampering

• Normal wear and tear

• Damage caused by operating the device outside of its published environmental or technical specifications

• Cosmetic damage that does not affect device functionality

• Loss or theft of the device

Devices where the serial number has been removed or altered

Making a Warranty Claim

To make a warranty claim, customers must:

• Contact TAZAAR at support@tazaar.io with the subject line “Warranty Claim - [GeoTag Serial Number]”

• Provide proof of purchase and the applicable contract reference

• Provide a description of the defect or fault, including any supporting evidence (photographs, video, or diagnostic data where available)

TAZAAR will acknowledge all warranty claims within 2 business days and will advise on next steps, including whether the device should be returned for inspection.

Where a device is required to be returned, TAZAAR will provide a returns authorisation reference and confirm the returns address. Customers are responsible for ensuring the device is securely packaged for return. TAZAAR will credit the cost of return postage for valid warranty claims.

Legal Warranty of Conformity (EU Customers)

For customers located in the European Union, TAZAAR guarantees the conformity of GeoTag devices for a minimum of 2 years from the date of delivery, in accordance with EU consumer law. This statutory right applies regardless of the contracted warranty period set out above.

EU customers may be entitled to the following remedies where a device does not conform:

• Repair of the device

• Replacement of the device

• A reduction in price

• A full refund

The statutory legal warranty does not affect or limit any additional rights provided under this warranty policy. Where the contracted warranty period exceeds the statutory minimum, the contracted period applies.

Limitation of Liability

To the fullest extent permitted by applicable law, TAZAAR’s liability under this warranty is limited to the repair or replacement of the defective device. TAZAAR shall not be liable for any indirect, incidental, or consequential loss arising from a device defect or failure, including but not limited to loss of data, loss of revenue, or operational disruption.

Nothing in this warranty limits TAZAAR’s liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation.

General

This warranty applies to GeoTag hardware only and does not extend to TAZAAR’s AssetID software platform or any associated services, which are governed by the applicable subscription agreement.

This warranty is non-transferable and applies only to the original purchaser.

TAZAAR reserves the right to update this warranty policy from time to time. The version in force at the time of purchase will apply for the duration of the warranty period.

Contact

All warranty communications must be submitted in writing to:

Email: support@tazaar.io

Website: www.tazaar.io