21st July 2026

Returns Policy

GeoTag Returns Policy

Updated: 21st July 2026

1. Overview

TAZAAR is committed to delivering high-quality hardware and a reliable customer experience. This policy sets out the terms under which customers may return GeoTag products and receive a refund or credit. It applies to all purchases made directly through TAZAAR.

Step	Description
1	Customer contacts TAZAAR within 14 days of delivery to request a return.
2	TAZAAR assesses eligibility: unopened/undamaged items qualify for a full refund; opened or used items are subject to a restocking fee.
3	A Return Merchandise Authorisation (RMA) number is issued. No returns are accepted without an RMA.
4	Customer returns items in original or secure packaging to: Gunnery Works, 9-11 Gunnery Terrace, Royal Arsenal, London SE18 6SW TAZAAR inspects on receipt.
5	Refund or credit is processed within 10 business days of receipt and inspection.

2. Return Eligibility

Returns are accepted within 14 calendar days of the confirmed delivery date. Items are assessed as follows:

Condition	Outcome
Unopened and undamaged (original packaging intact)	Full refund to the original payment method.
Opened or used	Return accepted subject to a restocking fee. The net refund amount will be confirmed before the return is processed.
Physically damaged (beyond normal handling)	Not eligible for return under this policy. May be assessed under the Warranty Policy if a manufacturing defect is present.

3. Partial Returns

Where a customer has purchased multiple units and wishes to return only some of them, TAZAAR will accept partial returns. Each item in the return is assessed independently:

Unopened units are eligible for a full refund.
Opened or used units are subject to a restocking fee.
The customer retains any items not included in the return.

Partial returns must be agreed in advance and included in the RMA authorisation.

4. How to Request a Return

Contact TAZAAR within 14 days of delivery to request a return authorisation.
Provide your order reference, the item(s) you wish to return, and the reason for the return.
TAZAAR will issue a Return Merchandise Authorisation (RMA) number if the return is eligible.
Package items securely, include the RMA number clearly on the outside of the parcel, and return to the address provided.
Items received without an RMA number will not be processed and may be returned to the sender.

5. Return Shipping

Unless the item is faulty or was incorrectly supplied by TAZAAR, the customer is responsible for the cost of return shipping. TAZAAR recommends using a tracked service, as items lost in transit cannot be refunded.

Where a return is due to a TAZAAR error (incorrect item dispatched, item not as described), TAZAAR will arrange or reimburse return shipping.

6. Refund Processing

Refunds are processed within 10 business days of TAZAAR receiving and inspecting the returned item(s).
Refunds are issued to the original payment method.
Where a restocking fee applies, the net refund amount will be communicated before the return is processed.
TAZAAR will notify the customer by email once a refund has been issued.

7. Relationship to the Warranty Policy

This Returns Policy covers change-of-mind returns and items that are unopened, undamaged, or opened within the return window. It operates alongside, not in place of, the GeoTag Warranty Policy.

Where a customer believes a product is faulty or has failed due to a manufacturing defect, the Warranty Policy applies. Warranty claims follow a separate process and are not subject to the 14-day return window.

8. Key Rules at a Glance

Rule	Detail
Return window	14 calendar days from confirmed delivery date.
Unopened / undamaged items	Full refund to original payment method.
Opened / used items	A restocking fee applies. The fee reflects inspection, repackaging, and handling costs and will be confirmed at the time the RMA is issued.
Partial returns	Customers may return individual items from a multi-unit order. Each item is assessed independently against the criteria above.
Return shipping	The customer is responsible for return shipping costs unless the item is faulty or was incorrectly supplied. Returns address: Gunnery Works, 9-11 Gunnery Terrace, Royal Arsenal, London SE18 6SW
Non-returnable items	Items showing signs of physical damage beyond normal handling, items without an RMA, and items returned outside the 14-day window.
Faulty items	Refer to the GeoTag Warranty Policy. Warranty claims follow a separate process.
RMA requirement	All returns must be authorised in advance. Returns received without an RMA will not be processed.

9. Contact

To request a return or to ask a question about this policy, contact:

Email: support@tazaar.io

Website: tazaar.io